Did you know that about 10% of all insurance payouts are flowing directly into
the pockets of fraudsters? The future of insurance starts with Decisions Made
Better.
Shift Technology harnesses the power of AI to enable the world's leading
insurance organizations to make better decisions. Our products automate and
optimize decisions from underwriting to claims, resulting in increased
operational efficiency, reduced costs, and superior customer experiences for
millions of people around the globe.
Our culture is built on innovation, trust, and a drive to transform the
insurance industry by imagining and innovating solutions that impact insurers
and their customers - like you! We come from more than 50 different countries
and cultures and together we are creating the future of insurance.
As a member of Shift Technology's Infrastructure team, your role as a Cloud
Operations Team Leader :
Responsibilities:
Manage a team (2) of Cloud Operations specialists in US
Will be tasked with serving as the primary point of technical escalation
contact
You will be responsible for being the point of contact for any operational
escalations within the organisation.
Ensure that the Incident management process is running as expected, and
that the operations team is handling incidents in a timely and efficient
manner.
Operations team will be responsible for the Incident management process,
so need to ensure the process is running as expected.
Manage support tickets (changes, requests, incidents, etc.) and escalate
to the appropriate resolution level.
Monitor alerts and follow their evolution, escalate as needed.
Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the
infrastructure backup and the backup checks.
Maintain Linux and Windows systems, network, and security
software/equipment.
Apply security patches to the entire IT infrastructure.
Deploy new client projects and infrastructure based on established
requirements.
Manage day-to-day infrastructure work and ensure that desktop computers
are compliant with security policies.
Cultivate great co-worker and client relationships.
Available to work during weekends based on the team's rotation schedule.
(1 in 3 weekends)
Technical Abilities:
Knowledge and experience working with cloud computing - e.g. Azure or AWS
or GCP (Required)
Networking and firewall expertise - VLANs, Zone based firewalling, IPSec
VPN, SSL VPN, URL filtering, IDPS (Required)
Proficiency in Windows, Office, and Active Directory is required
Infrastructure security experience - Patch and vulnerability management
Backup knowledge and experience
Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or
CloudFormation or ARM, for deploying and managing cloud resources. (good
to have)
Understanding of cloud cost management and optimization techniques,
including resource tagging, reserved instances, and usage analytics.
(good to have)
Familiarity with monitoring and logging solutions, such as Grafana
(Required)
Experience with Jira ticketing system and Confluence (good to have)
Familiarity with DevOps methodologies and tools, such as Git, Jenkins and
Ansible, for automating software delivery and infrastructure management.
(good to have)
Knowledge of compliance standards and regulations, such as GDPR, HIPAA,
and SOC 2, and experience implementing controls to meet these
requirements. (good to have)
Soft Skills:
At least 1 year of experience as a lead is preferred
Autonomous, dynamic, curious, and eager to learn, always looking to expand
your fields of expertise.
Proactive and take pride and ownership of your work.
Ability to work under pressure and still deliver excellent service to our
customers.
Maintain a high level of confidentiality, professionalism, and a courteous
demeanour when working with clients and internal teams.
Ability to adapt your work to changing priorities as needed.
Tools :
Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
Windows Server, Linux (Centos and Ubuntu), MacOS.
Microsoft Azure and AWS cloud native services.
VMWare Data Centres.
Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
Automation driven - IaC (Terraform), Ansible, Python, Github.
Thycotic
VMWare
Veeam backups
Atlassian products - Jira, Opsgenie, Confluence
#LI-REMOTE #LI-ONSITE #LI-HYBRID
The range listed is for base compensation. Your actual base salary will vary
based on factors including location and individual qualifications objectively
assessed during the interview process.
In addition to base salary, your total rewards package will include additional
components such as incentive pay, equity, and benefits. If you're interviewing
for this role, speak with your Talent Acquisition Partner to learn more about
the specific details for this position.
US Base Salary Pay Range
$90,000—$100,000 USD
To support our employees at every stage of their careers and lives, we
provide a competitive total rewards and benefits package. Here are the global
benefits we'd like to highlight:
Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company
performance
Company equity
Focus Fridays, a half-day each month to focus on learning and personal
growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more
information.
At Shift we strive to be a diverse and inclusive workforce. We hire and trust
people without regard to race, color, religion, marital status, age, national
or ethnic origin, physical or mental disability, medical condition, pregnancy,
genetic information, gender identity or expression, sexual orientation, or
other non-merit criteria.
Shift Technology is committed to providing reasonable accommodations for
qualified individuals with disabilities in our application and employment
process. Should you require accommodation, please email accommodation@shift-
technology.com and we will work with you to meet your accessibility needs.
Shift Technology does not accept unsolicited CVs from recruiters or
employment agencies in response to the Shift Technology Careers page or a
Shift Technology social media post. Any unsolicited CVs, including those
submitted directly to hiring managers, are deemed to be the property of Shift
Technology.